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Cancellation Policies

Seabreeze & Seascape

This policy applies for all bookings:
If a cancellation is made within 24 hours of arrival day, loss of 100% of the total booking price. *
All cancellations incur loss of 20% of the total booking price. *
If a cancellation is made within 14 days of arrival day, loss of 100% of the total booking price. *

* A service charge of $20 applies to all cancellation refunds.



The Grove Waiheke - Terms and Conditions


Should you cancel this booking less than 14 days prior to arrival date, none of the purchase price will be refunded.
Should you cancel this booking more than 14 days prior to arrival 20% of the purchase price will be not be refunded.

If booked through an agent, please view their terms and conditions as they will be binding, unless stated otherwise.

Online Booking System - Standard Terms and Conditionss

The online booking system is provided by Onetangi Bay Developers LTD.

1. Agreement between Customer and Onetangi Bay Developers LTD.

This Website is offered to you, the Customer, conditional on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of this Website constitutes your agreement to all such terms, conditions, and notices..

In these terms and conditions, "we" and "us" means Onetangi Bay Developers LTD, a limited company registered in New Zealand.

2. Access to the Website and Content

We will endeavour to allow uninterrupted access to the Website, but access to the Website may be suspended, restricted or terminated at any time..

We reserve the right to change, modify, substitute or remove without notice any information on the Website from time to time.

3. Intellectual Property

The copyright in the material contained in the Website, together with the Website design, text and graphics, and their selection and arrangement, belong to Onetangi Bay Developers LTD. All rights are reserved. None of this material may be reproduced or redistributed without our written permission. You may, however, download or print a single copy for your own non-commercial off-line viewing.

Third party product and company names mentioned on this Website may be the trademarks or registered trademarks of their respective owners.

4. Exclusions of Liability

We use reasonable endeavours to ensure that the data on the Website is accurate and to correct any errors or omissions as soon as practicable after being notified of them. We do not monitor, verify or endorse information submitted by third parties for posting on the Web site and you should be aware that such information may be inaccurate, incomplete or out of date. To the extent permitted by applicable law, we disclaim all warranties and representations (whether express or implied) as to the accuracy of any information contained on the Website. We do not guarantee that the Website will be fault free and do not accept liability for any errors or omissions..

Due to the nature of electronic transmission of data over the internet, and the number of users by whom data is posted on to the Website, any liability we may have for any losses or claims arising from an inability to access the Website, or from any use of the Website or reliance on the data transmitted using the Website, is excluded to the fullest extent permissible by law. In no event shall we be liable for any loss of profit, revenues, goodwill, opportunity, business, anticipated savings or other indirect or consequential loss of any kind in contract, tort (including negligence) or otherwise arising out of use of the Website, save where such liability cannot be excluded by law.

We do not give any warranty that the Website is free from viruses or anything else which may have a harmful effect on any technology.

5. Use of the The Grove Booking System

The Grove booking system provided on this Website is provided solely to assist customers in determining the availability of apartments at The Grove and to make legitimate reservations and for no other purposes. You warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use this Website in accordance with all terms and conditions herein. You agree to be financially responsible for all of your use of this Website (as well as for use of your account by others, including, without limitation, minors living with you). You agree to supervise all usage of this Website by minors under your name or account. You also warrant that all information supplied by you or members of your household in using this Website is true and accurate. Without limitation, any speculative, false, or fraudulent reservation or any reservation in anticipation of demand is prohibited. You agree that the travel services reservations facilities of this Website shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act. You understand that overuse or abuse of the travel services reservation facilities of this Web site may result in you being denied access to such facilities.

Separate terms and conditions may apply to your reservation and purchase of travel-related goods and services that you select. You agree to abide by the terms or conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with all rules and restrictions regarding availability of fares, products, or services. You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of this Web site.

6. Reservations and Payments

At the time of booking, payment by credit card shall be made for the full or part amount of each booking in New Zealand dollars. You will then receive a booking confirmation and reference number for each booking. You will need to use that reference should you wish to refer to your booking(s) at a later date.

7. Customer Validation

You may be required to provide a credit card at check-in/arrival to cover incidental charges and may also be required to provide photo ID.

8. No Shows

No refunds or credits will be provided if you fail to advise any amendments to the booking or fail to report at The Grove.

9. Currency and GST

All prices shown listed on this Website are in New Zealand dollars. All prices include the New Zealand Goods and Services Tax.

10. Privacy

The only details required from you to make a booking are your first and last names, your email address and the details of the booking itself (i.e. the number of bookings made by you and the number of adults, number of children etc included in that booking). Any other information that we collect is information which you “voluntarily” provide to us.

11. Storage of Information and Security of Payment

We have taken all practicable steps from both a technical and systems perspective to ensure that all of your information is securely protected. We may need to contact you via email or telephone if there are matters affecting your booking or if you choose to make amendments or cancellations.

Such information will not be held any longer than is required by The Grove Website.

A secure payment gateway is used to process all transactions, credit card and debit card details.

12. Insurance

It is recommended that all customers purchase comprehensive travel insurance at the time of booking.

13. Cookies

A cookie is a small text file written to your hard drive that contains information about you. Cookies do not contain any personal information about users. We use cookies so that we can personalise your experience of the Web site. If you set up your browser to reject the cookie, it may not be possible to use the Web site.

14. General Conditions

We may modify these terms and conditions at any time by publishing the modified terms and conditions on the Website. Any modifications shall take effect 3 days after posting on the Website.

15. Governing law

These terms are governed by and to be construed in accordance with New Zealand law. Any disputes shall be subject to the exclusive jurisdiction of the New Zealand courts.